PRODUCT DESCRIPTION:
Les Indiennes textiles are 100% preshrunk cotton, made entirely by hand using India’s traditional kalamkari process. Due to the hand-crafted nature of the products, exact repeat or pattern alignment cannot be guaranteed and slight imperfections will exist. Smudges and spots are often present, and because only natural dyes are used, bleeding of color may occur as well as fading. Dye lots can have major variations and will not match from order to order; therefore, customers must order initially a sufficient quantity of fabric to complete a job. Products displayed online are also subject to dye lot variations and may not match exactly the actual products. Ground fabric is cream-colored. Fabric is shipped in folded bolts and may require steam ironing.
Les Indiennes wallpaper orders are custom made to order and non-returnable. Wallpapers are hand screen-printed in the USA with the highest quality inks and grounds. These wallpapers can be wiped clean with a damp cloth. They will never run or fade. Dye lots can have major variations and will not match from order to order; therefore, customers must initially order a sufficient quantity of wallpaper to complete a job. As a general rule, customers are encouraged to order 10% overage as previous orders cannot be matched. Products displayed online and samples are also subject to dye lot variations and may not match the actual products One roll measures 5 yd long x 27” wide after trim. Orders have a 5 roll minimum and arrive in double and triple rolls. Please allow 5-7 weeks for delivery.
FABRIC CARE:
Treat your Les Indiennes products with gentleness. The first few washings should be done by hand using cold water, changing the water frequently. For machine washing, wash the items separately on a delicate cycle. Be sure to use the maximum cold water setting despite the size of your load and distilled white vinegar (¼ – 1 cup), followed by an extra cold rinse. This ensures that the basin fills with water so that the products can rinse thoroughly. Do not use detergent that contains enzymes, bleach, fabric softeners, or that is formulated for wool. Do not dry clean, soak, or bleach. Drip-dry or line dry, followed by a hot steam iron for pressing.
Washing is unique to the individual, the product, type of washing machine and cleaning agents. Les Indiennes will not accept returns on any washed products.
SAMPLES:
Due to the handcrafted nature of Les Indiennes products we do not guarantee that colors will match fabric swatches or wallpaper samples.
CFA’s can be provided for in-stock orders. Custom orders are not eligible for CFA’s.
DELIVERY TIME:
Stock orders are shipped immediately upon receipt of payment. Special and custom orders can only be produced during favorable Indian weather conditions, so delivery dates cannot be guaranteed. We will do our best to provide estimates of production and shipment time.
ORDER CHANGES:
Stock orders will be processed and shipped immediately and cannot be changed once released for shipment. Custom orders, once confirmed, are sent for production and may not be changed.
PIECE SIZES:
Fabric is sold by the meter. There is a 5-meter minimum for custom orders. The maximum length that can be printed is 5 to 6 meters. For orders over 6 meters, the customer will specify preferred lengths of individual pieces. Absent length specifications, we will decide the lengths to optimize production.
PAYMENT:
Payment is due in full before orders can be processed. Unpaid balances are subject to a finance charge of 2% per month.
RETURNS:
All returns must be requested in writing and be authorized by Les Indiennes. Customers sending unauthorized returns will receive no refund. Returns must be within 30 days of purchase. Items must be unused and unwashed. Restocking charges will apply: 15% for stock orders. Custom orders for stitched goods and fabric may not be returned. The customer is responsible for checking all items for color, yardage, and defects before cutting or processing. Responsibility for this inspection will not be waived, even when the merchandise is shipped to a third party/workroom. Customer is responsible for return shipping to our facility. All claims must be reported to Les Indiennes within two weeks of order arrival. Claims due to conditions described in “Product Description” or not following “Fabric Care” instructions above will not be approved.